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St. Jacobs Outlets

St. Jacobs Outlets

E, 25 Benjamin Rd, Waterloo, ON N2V 2G8, Canada

3.8 (2260 reviews)

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Review Intelligence Summary

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Customer Reviews

bbt JC

bbt JC

a year ago

Not what it used to be. Only 5 stores open. All the big name shops are no longer there because a huge part of the mall is boarded up and undergoing construction.

l.a. levu

l.a. levu

a year ago

Was here a couple of weeks ago with a friend and was hoping for a good shopping experience. As mentioned by other reviewers, the place is under renovations so only 5 shops are open.

Bharat Shah

Bharat Shah

2 years ago

As the name suggests, there must have been an outlet mall in the past, but when we went there just last Saturday, the building was almost empty.

Channaka de Silva

Channaka de Silva

4 years ago

Was there on a Saturday. The place was full of people. There's a huge space for parking but finding a spot is a bit tricky. Big market outdoors. Lots of vegetables and fruits.

Ann Fraser

Ann Fraser

a month ago

Much to see, much to buy. From foods, sheets, crafted items, shoes. Go explore. The the ready foods were quite nice. Pretty busy too.

St. Jacobs Outlets — Frequently Asked Questions

What are St. Jacobs Outlets hours today?
Most retailers follow the mall's posted hours. Some stores and restaurants may vary; check live status or call ahead for specific store hours.
Is parking free at St. Jacobs Outlets?
On-site parking is available. Watch posted signs for time limits or designated areas. Accessible parking is located near main entrances.
Which entrance is best for the food court?
Use the entrance closest to the food court shown on the mall map; follow in-centre signage on arrival.
Are strollers and wheelchairs available?
The centre is wheelchair accessible and accommodates strollers. Availability and locations for rentals or guest services may vary—check at Guest Services upon arrival.
Are pets allowed inside St. Jacobs Outlets?
Service animals are welcome. Other pet policies can vary by retailer; check store-specific rules before visiting.
Hotels near St. Jacobs Outlets in Waterloo, Ontario
Several hotels are within a short drive. Compare options by distance, parking, and amenities—booking ahead is recommended on busy weekends/holidays.
How do I get to St. Jacobs Outlets by public transit?
Use your transit app or the local agency's trip planner for routes to St. Jacobs Outlets; follow signage from the bus stop to your preferred entrance.
Where can I buy or redeem gift cards?
Mall and retailer gift cards are typically available at Guest Services or participating stores. Check terms and participating retailers before purchase.
When is the mall busiest?
Peak times are usually weekend afternoons, PA days, and major sale events (Black Friday, Boxing Day). Visit weekday mornings or early evenings for a quieter experience.
Holiday hours and special hours
Holiday and special event hours may differ from regular hours. Always check the mall's official site or call Guest Services—especially around statutory holidays.
Are there current flyers, sales, or deals?
Many retailers post flyers and limited-time offers, especially for Back to School, Black Friday, and Boxing Day. Browse store flyers online and confirm in-store participation.
Is there a map for entrances, parking, and amenities?
Yes—use the mall map to locate entrances, parking zones, washrooms, family rooms, elevators, and the food court. For turn-by-turn directions, open the location in your maps app.

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