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West End Plaza

West End Plaza

1200 Pembroke St W, Pembroke, ON K8A 7T1, Canada

3.3 (649 reviews)

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Accessibility

No wheelchair accessible entrance information

Location

Review Intelligence Summary

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Customer Reviews

Cerwin Vega

Cerwin Vega

5 years ago

Pretty run down. Would be nice to see this get fixed up to lure new vendors in vs what seems to be just letting it go. Businesses that are still open have nice friendly staff.

megzzz

megzzz

3 weeks ago

Dingy and dated. But there are some good anchor stores like dollarama and No Frills

James Oberfrank

James Oberfrank

a year ago

Nice Reno’s but it’s never open to anyone who has a day job as it closes too early to get there. Only place I ever shop here is at No Frills and street access locations open later as the rest of the...

Christine Masha

Christine Masha

2 years ago

Lots of parking with plenty of pull thru spots. Visited this mall for the Dollarama. Clean and tidy with friendly staff.

Gillian Maggiolo

Gillian Maggiolo

2 years ago

One chef was quite rude when we asked about our reservation before they opened. Our waiter was fabulous. The bread was wonderful. The onion soup was great.

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West End Plaza — Frequently Asked Questions

What are West End Plaza hours today?
Most retailers follow the mall's posted hours. Some stores and restaurants may vary; check live status or call ahead for specific store hours.
Is parking free at West End Plaza?
On-site parking is available. Watch posted signs for time limits or designated areas. Accessible parking is located near main entrances.
Which entrance is best for the food court?
Use the entrance closest to the food court shown on the mall map; follow in-centre signage on arrival.
Are strollers and wheelchairs available?
The centre is wheelchair accessible and accommodates strollers. Availability and locations for rentals or guest services may vary—check at Guest Services upon arrival.
Are pets allowed inside West End Plaza?
Service animals are welcome. Other pet policies can vary by retailer; check store-specific rules before visiting.
Hotels near West End Plaza in Pembroke, Ontario
Several hotels are within a short drive. Compare options by distance, parking, and amenities—booking ahead is recommended on busy weekends/holidays.
How do I get to West End Plaza by public transit?
Use your transit app or the local agency's trip planner for routes to West End Plaza; follow signage from the bus stop to your preferred entrance.
Where can I buy or redeem gift cards?
Mall and retailer gift cards are typically available at Guest Services or participating stores. Check terms and participating retailers before purchase.
When is the mall busiest?
Peak times are usually weekend afternoons, PA days, and major sale events (Black Friday, Boxing Day). Visit weekday mornings or early evenings for a quieter experience.
Holiday hours and special hours
Holiday and special event hours may differ from regular hours. Always check the mall's official site or call Guest Services—especially around statutory holidays.
Are there current flyers, sales, or deals?
Many retailers post flyers and limited-time offers, especially for Back to School, Black Friday, and Boxing Day. Browse store flyers online and confirm in-store participation.
Is there a map for entrances, parking, and amenities?
Yes—use the mall map to locate entrances, parking zones, washrooms, family rooms, elevators, and the food court. For turn-by-turn directions, open the location in your maps app.

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